📦 US & International - $4.95 📦
🌎 We Pay For Shipping For Orders $50 & Above 🚚
🔥 We Also Pay For Shipping on Flash Sales 🔥
Packages are shipped from our different warehouses across the world.
We ship worldwide to ensure every customer will enjoy his or her experience with us. If you are part of a small handful of countries we are unable to ship to, we will notify you and provide an instant refund.
We handle customer service through email. Click on the here to contact us and we will get back to you usually within the hour.
Shipping time varies by location. Please allow 24-48 hours processing time for all orders.
Once shipped, your order will arrive within 10 to 20 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. These are our estimates:
- United States 10-20 days
- Canada, Europe 10-30 days
- Australia, New Zealand 10-20 days
- Mexico, Central America, South America 15-30 days
- Other countries 4-5 weeks
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, simply email us at email@example.com and we'll take care of it right away.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, drop us an email at firstname.lastname@example.org as soon as possible if you would like to cancel your order.
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply email us at email@example.com and we'll check it out for you right away.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at firstname.lastname@example.org
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. We offer you a 30 days guarantee to replace or get a refund.
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.
Note: BATOO will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.